AIMPROVE TECHNOLOGIES
Refund Policy
Our Commitment
At Aimprove, we stand behind the quality of our training routines. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your training routine, we offer a straightforward 14-day refund process to ensure your satisfaction.
Your Legal Rights (14-Day Right of Withdrawal)
As a consumer in the EU, you have a statutory 14-day right of withdrawal. This refund policy aligns with and supports your legal withdrawal rights. Please see our Right of Withdrawal page for complete legal information in compliance with German and EU law.
Refund Eligibility
Eligible for Full Refund
- Request made within 14 days of purchase
- Product not meeting described specifications
- Technical issues preventing routine access
- Duplicate purchases made in error
- Change of mind (statutory right of withdrawal)
Not Eligible for Refund
- Requests made more than 14 days after purchase
- Change of mind without valid reason
- Completed training programs with satisfactory results
- Free routines or promotional content
How to Request a Refund
Contact Support
Create a ticket in our Discord server or send us a message
Provide Details
Include your purchase information and reason for refund
Get Processed
We'll review and process your refund within 2-3 business days
Required Information
Processing Times
Time to review your request and determine eligibility
Time for payment to appear in your account after approval
Note: Processing times may vary depending on your payment method and bank. We'll keep you updated throughout the process via Discord or your preferred contact method.
Special Circumstances
Bundle Purchases
For bundle purchases, refunds are processed for the entire bundle. Individual routine refunds from bundles are not available unless there are technical issues with specific content.
Personalized Routines
Due to the custom nature of personalized routines, these are eligible for refund only if the content doesn't meet the agreed specifications or if there are technical delivery issues.
Promotional Offers
Items purchased during promotional periods are subject to the same refund policy. However, promotional discounts cannot be applied retroactively to previous purchases.
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help. We typically respond within 24 hours.